Privacy Policy

1. Introduction

SkyClaim ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our flight compensation claim services.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Flight details (flight number, date, departure and arrival airports)
• Booking confirmation and travel documents
• Bank account details for compensation payment
• Communication records between you and us

We may also automatically collect certain information when you visit our website, including your IP address, browser type, and usage data through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your compensation claim
• Communicate with airlines on your behalf
• Send you updates about your claim status
• Process compensation payments
• Improve our services and website functionality
• Comply with legal obligations
• Prevent fraud and ensure security

4. Legal Basis for Processing

We process your personal data based on:

• Contract performance: Processing necessary to fulfill our service agreement with you
• Legal obligations: Processing required by law
• Legitimate interests: Processing for fraud prevention and service improvement
• Consent: Where you have given explicit consent for specific processing

5. Data Sharing

We may share your information with:

• Airlines and relevant authorities to process your claim
• Legal partners and courts if legal action is required
• Payment processors to transfer your compensation
• Service providers who assist in our operations (under strict confidentiality agreements)

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain claim-related data for 6 years after case closure to comply with legal limitation periods.

7. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request limited processing of your data
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at privacy@skyclaim.org.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Essential cookies are necessary for the website to function and cannot be disabled.

10. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.